Find answers to common questions or reach out for support.
Synq uses advanced on-device AI to transcribe your audio in real-time. Your conversations never leave your device during transcription, ensuring complete privacy. The app processes your audio locally using Apple's Speech framework combined with our optimized AI models.
Yes! Synq's Memory feature creates a searchable database of all your transcribed conversations. Simply type any keyword, phrase, or topic and instantly find relevant moments across all your meetings. The search works across transcripts, summaries, and action items.
Absolutely! Synq works with any audio source on your device. Whether you're in a Zoom call, Teams meeting, FaceTime call, or in-person conversation, just open Synq and start recording. It captures system audio and microphone input seamlessly.
Privacy is our top priority. Audio transcription happens entirely on-device using Apple's neural engine. Your recordings are automatically deleted after processing. Only the generated text summaries and insights are stored, encrypted in your private cloud storage.
Yes! Synq can distinguish between different voices in your meetings and label them accordingly. You can assign names to speakers, and the app will remember them for future meetings, making your transcripts much easier to follow.
Synq supports transcription in multiple languages including English, Spanish, French, German, Italian, Portuguese, Polish, Swedish, and Romanian. The app interface is also available in all these languages for a fully localized experience.
Yes! The core transcription feature works completely offline thanks to on-device AI processing. You can record and transcribe meetings even without an internet connection. Some AI-powered features like advanced summaries may require internet connectivity.
Synq achieves high accuracy rates, typically 90-95% for clear audio in supported languages. Accuracy depends on audio quality, background noise, and speaker clarity. The app continuously learns and improves its accuracy over time.
Yes! You can export your transcripts, summaries, and action items in various formats including PDF, plain text, and structured data. Use the share button in any meeting to export or send the content to other apps.
Synq requires iOS 15.0 or later to take advantage of the latest on-device machine learning capabilities. The app is optimized for iPhone and also supports iPad for larger screen viewing of your meeting memories.
Synq offers a free trial to get you started. After the trial, you can choose from our flexible subscription plans designed for individuals and teams. Visit the app for current pricing and plan details.
Yes! Synq includes a companion Apple Watch app that lets you start and stop recordings directly from your wrist. Perfect for quick voice memos and meetings when you can't access your phone.
Get in touch with our support team for help with your account, technical issues, or feature requests.
support@point6studios.comWe typically respond to support emails within 24 hours during business days. For urgent issues, please mention "URGENT" in your subject line.
Found a bug? Please include your iOS version, device model, and steps to reproduce the issue when contacting support.